Shipping, Return & Refund Policy
SHIPPING
Free shipping in Canada for orders over $75. Flat fee $14.99 for orders below $75
Free international shipping for orders over $500. Flat fee $30.00 for orders below $500
RETURNS
Our policy requires returns to be made within 30 days of purchase. Beyond 30 days, we will unfortunately not be able to offer you a return or exchange.
To be eligible for a return, your item must not have been worn, it must be in the same condition as you received it and be in its original packaging. Gift cards are neither returnable nor refundable.
To complete your return, please include your packing slip. Upon inspection of the item and approval of the return, we will refund the credit card used for the purchase.
Please note that it may take a few days for the transaction to be posted to your bank account. If the transaction does not appear in your bank account within a reasonable period, please contact your credit card company or bank.
For approved returns, please send your item to the address below:
White Cross Quebec - Return & Exchange
9600 Meilleur Street, Suite 950
Montreal QC H2N 2E3
The return policy applies only to items purchased at the regular price. Items purchased at a discount are considered a final sale.
Exchanges
If you require an exchange, please contact us at: service@whitecross.ca
Free shipping in Canada for orders over $75. Flat fee $14.99 for orders below $75
Free international shipping for orders over $500. Flat fee $30.00 for orders below $500
RETURNS
Our policy requires returns to be made within 30 days of purchase. Beyond 30 days, we will unfortunately not be able to offer you a return or exchange.
To be eligible for a return, your item must not have been worn, it must be in the same condition as you received it and be in its original packaging. Gift cards are neither returnable nor refundable.
To complete your return, please include your packing slip. Upon inspection of the item and approval of the return, we will refund the credit card used for the purchase.
Please note that it may take a few days for the transaction to be posted to your bank account. If the transaction does not appear in your bank account within a reasonable period, please contact your credit card company or bank.
For approved returns, please send your item to the address below:
White Cross Quebec - Return & Exchange
9600 Meilleur Street, Suite 950
Montreal QC H2N 2E3
Please note that the return shipping costs are at your expense.
The return policy applies only to items purchased at the regular price. Items purchased at a discount are considered a final sale.
Exchanges
If you require an exchange, please contact us at: service@whitecross.ca
